If your organiation has the need to find pertinent content quickly, not return 1000's or 100's of rows of information during a search, leverage content to assist in making decisions and/or use content to guide customers, then your organization has a need for an Enterprise information Architecture!
Below is a brief description of the Enterprise Information Architecture document that is the primary mechanism to communicate the purpose, scope and organization of information within the enterprise:
The Enterprise Information Architecture is a business driven process that details the enterprise's information strategies, its extended information value chain, and the impact on technical architecture.
The purpose of the Information Architecture document is to clearly capture the decisions concerning the data and their relationships that support the information infrastructure knowledge and content within the enterprise.
The information architecture represents the organization of information/content which includes Word, Excel, PowerPoint, PDF, Images, etc., to maximize the information’s usability, manageability and improve search capabilities. This document is a living document that will be modified to detail the decisions made during the content delivery process (audit, migration, creation, metadata tagging). This document presents a detailed Enterprise Information Model that describes the relationships of information, information sources, and is a key to metadata identification and repository site structure creation and taxonomy. This document will also include details concerning information business rules, records management, controlled vocabulary (glossary), information security and information governance.
The information model will:
If your organization is considering implementing or has implemented an enterprise information architecture and/or enterprise information model I would like for you to share your experiences. Also, join me at the KM World Taxonomy Boot Camp in October in Washington DC later this year!
- Support the metadata that will be used to characterize the content
- Support organization/taxonomy of content in knowledge repositories and document libraries
- Support templates to use for creating content
- Serves as the information structure enabling search and “findability”
- Support how tools such as SharePoint, eGain, and SalesForce.com is organized into a hierarchy of landing pages, site collections and sub-sites
- Support how the hierarchy is exposed in the site’s navigation features
- Contributes to enterprise search engine optimization (SEO)
Labels: content management, eGain, EIA, EIM, enterprise information architecture, enterprise information model, IA, Metadata, SalesForce, SharePoint, tagging, Taxonomy, taxonomy boot camp