Thinking about crafting your Knowledge Management Strategic Plan? Not sure where to start? Here I am presenting a "straw-man" to get you started! Following the information presented below will get you on your way:
summary is often considered the most important section of a KM Strategic Plan.
This section briefly tells your reader where your company is, where you want to
take it, and why your business idea will be successful when implementing Knowledge
Management. The executive summary should highlight the strengths of your
overall plan and therefore be the last section you write.
The KM vision statement takes into account the current
status of the organization, and serves to point the direction of where KM in the
organization wishes to go. As a means of setting a central goal that the
organization will aspire to reach, the vision statement helps to provide a
focus for the mission.
The KM mission
statement serves as a guide to the actions of the organization as it pertains to
KM, spell out its overall goal, provide a path, and guide decision-making. It
provides "the framework or context within which the company's KM strategy
is formulated and aligns with the KM vision (Note: the KM Vision and Mission are
This section details the current knowledge environment. Any
knowledge management activities and experience will be detailed here. This
section will also outline any benefits that have been gained and how they can
be built upon or leverage in future initiatives.
5 - KM Best Practices
This section details the KM Best Practices that this KM Strategic
Plan will align to.
The key issues and knowledge needs of the organization will
be summarized here and will include any knowledge resources, processes and
tools that will be needed to effectively execute the knowledge management
The key activities to implement the Knowledge Management
Strategy are as follows:
Transfer is a culture-based process by which adaptive organizational knowledge
that lies in people’s heads and which lies in documents, programs, reports, etc
is exchanged with others. This section will indicate how knowledge transfer
will play a role in the overall knowledge management strategy.
This section will detail critical dependencies such as
the availability of key personnel, approval of budgets, and available technologies
to initiate the knowledge management strategy. This section will also analyze
the effect of not executing the knowledge management strategy at all.
To continue to foster an atmosphere of sharing,
transferring, harvesting and creating knowledge within the organization an
adherence to this strategy will be imperative. On-going support will include:
Identifying the key knowledge holders within the organization
- Creating an environment which motivates people to share
- Creating opportunities and utilizing tools to harvest knowledge
- Creating opportunities to foster knowledge creation
- Designing a sharing mechanism to facilitate the knowledge transfer
- Measuring the effects of executing the knowledge strategy
The Central Knowledge
Management Office (CKMO) comprised of Senior Management and Core Team members
and is the vehicle for implementing and keeping under review the KM Program and
on-going KM initiatives that will be championed by the organization.
12 - Tools
This section details
the tools and how they will be utilized to deliver Knowledge Management through
out the organization.
Feel free to leave your comments and/or questions regarding this KM Strategic Plan "straw-man".
Labels: KM Strategy, KM Strategy Straw-man, KM Strategy Template, Knowledge Management Strategic Plan